Terms and Conditions
This page details our customer terms and conditions.
Our Contact details:
Flowers by Arrangement
745 Llangyfelach Road, Treboeth, Swansea, SA5 9EH
Phone: 01792 799808
Email: please use contact form
VAT NO: 667 2769 85
Making a purchase could not be easier. Just browse our shop online, and add any bouquets of gifts that you wish to buy to your shopping cart. After you have finished your selection, click on the 'Checkout' button and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.
We accept most credit cards, Visa, Mastercard, Maestro, Solo and American Express. You may send and pay for flowers over the phone by calling us on Swansea 01792 799808. Orders that are cancelled online or via the phone are subject to a cancellation fee.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule Orders received before 3:00 pm Monday to Friday and Midday on Saturday UK time for UK delivery will be delivered on the same day if required.
Orders received after 3:00pm Monday to Friday and Midday on Saturday and International orders are generally delivered the following day.
Orders with a specified delivery date will be delivered on that day (note must be received before 3:00 pm Monday to Friday and Midday on Saturday if for same day).
Orders placed to be delivered on a public holiday will be delivered the next working day. Online deliveries can only be in the UK. To send flowers overseas please call us on 01792 799808 No timed deliveries - except for funeral tributes and weddings.
Please telephone on 01792 799808 if you have an emergency order.
If you require specific flowers please telephone on 01792 799808 at least 24 hours before delivery is required.
Orders are delivered ONCE. If the recipient is not home the flowers/plant are returned to the shop and a delivery note is left informing them that flowers/plant have tried to be delivered and to collect from the shop.
If a neighbour is home we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery.
If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at Flowers by Arrangements earliest convenience.
Flowers by Arrangement are not responsible for theft or damage of flowers, plants or sundries if left.
We take care of our flowers and ensure freshness and quality at all times.
Tax Charges Orders are inclusive of 20% VAT
Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Guarantee - we guarantee your complete satisfaction.
Getting in touch with us, if you need to reach us, please email us using the contact form link at the top of this page, alternatively, you can call on 01792 799808 (International +44 1792 799808) or write to us at the address shown at the top or bottom of this page.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Orders that are cancelled online or via the phone are subject to a cancellation fee.